Generally positive about your setup process, but ongoing updates need clarity
You have provided a mostly smooth and understandable sales and pre-purchase experience. The sign-up and invoicing processes were clear and felt mostly like one-off tasks that I handled without any fuss. I appreciated that paying invoices and managing accounts through your portal was straightforward, which saved me time and hassle. Once the software was set up, I noticed that ongoing automatic updates did require some attention but they were generally helpful in keeping the calling tools and database fresh with new features. However, I would prefer if those updates came with clearer notifications or a concise summary of what changes would affect my workflow. It felt like sometimes I had to discover new functionality on my own, which could be a bit jarring when in the middle of a project. Overall, though, your sales process and setup flow make it easier to get started, so I feel mostly satisfied. Just make sure the update communications improve because those are the points that affect everyday use and could improve my experience significantly.