generally okay but could be clearer
The experience of getting support and finding what I needed overall felt okay, but I struggled at times with locating specific parts of the software and training. The sign-up process was straightforward and invoicing worked as expected, though more guidance on where to find resources inside the portal would have helped. Telephonic support was reachable and friendly, but not always as prompt as I might have liked. The dialer and database features met my expectations for functionality, and automatic updates were mostly seamless, but sometimes the updates came without enough explanation, causing small hiccups. Overall, the whole process left me feeling it was competent but could be clearer, especially for new users who might not be familiar with remote workflow software. It’s a solid effort but definitely room for improvement in the navigation and communication regarding changes or features.