Generally happy with the support, though could be a bit quicker
I didn’t have very high expectations going in, but I found the telephonic support quite helpful overall. The team was friendly and informative, and they guided me through the basic calls and database setup without being rushed. That said, sometimes I felt the responses took a little longer than I would have liked, especially when I was waiting to configure the dialer tool the first time. It wasn’t a major inconvenience, just a bit slower than I’d expected based on other software experiences. Invoicing and payment procedures went smoothly, and the onboarding material matched what the support explained clearly. I appreciate that updates came automatically without needing much intervention from me, which made ongoing usage easier. While it met most expectations, I think a slightly quicker turnaround on some support queries would enhance the experience. Overall, I’m quite pleased with how things went, but there is room to tighten communication speed.