Generally good support, though not perfect every day
Looking back, I realize that most of the time the support team was quite patient and helpful when I contacted them about the software or dialing tools. Day to day, I didn’t always get immediate responses; sometimes it took a few hours to hear back, which could be frustrating when I was in the middle of workflow setup. Over the weeks, I noticed that their responses became faster, as if the system or the team improved handling ongoing queries. It felt like the support worked better when they got familiar with my case rather than on the very first contact. The invoicing and payment side also ran smoothly with clear communication. Though not flawless, the support left me with a positive overall impression because they did make consistent efforts, and the telephonic assistance helped keep the software usable even during glitches or when I needed guidance on updates.