Generally fine, maybe support could be a bit more fitting
Using WFHI's software and training over the past weeks has been a mostly positive experience, though I’d say the timing of support availability only kind of fits with my working hours. I work quite a bit outside the usual 9-to-5 window, and while the automatic updates and dialer features are well-timed and unobtrusive during the hours I do log on, getting help over the phone takes longer sometimes. The onboarding flow itself is smooth and quite logical, so that part is fine, but it feels like the telephonic support and priority assistance could become a bit more accessible or flexible for those of us who have odd hours. For invoicing and payments, the system works seamlessly, with clear labels making the entire process straightforward. The database feature complements my workflow well, and I appreciate that the calls can be managed without glitches once setup is done. Overall, I’m quite satisfied, but if WFHI manages to align the direct support a bit better with varying work times, it would be even better suited for remote workflows like mine.