Generally confident but might call support again
I’m feeling pretty good about how the support team handled my questions so far. They were responsive and generally clear in their explanations, which always helps when you are juggling different onboarding steps and trying to get the most out of the software. That said, I’m not convinced I won’t run into something later on that’ll make me pick up the phone again. Some of the database features and dialing tools sometimes had behaviors that weren’t quite what I expected from the training, so I might need a little help smoothing those out down the road. They did a good job with updates and kept me notified about changes, but the automatic updates did introduce a few quirks I wasn't prepared for. So although I'm happy I got assistance when I needed it, I definitely could imagine needing it again as my use cases expand.