Generally clear support, though one confusing moment stood out
I found WFHI's support largely helpful in explaining the features and resolving issues, which made onboarding less daunting. The telephonic support staff usually communicated things clearly, guiding me through setup and the use of calling tools without overwhelming jargon. However, there was one call where I struggled to follow the explanation about the database management feature; the terminology got a bit technical and the examples weren't very concrete. Aside from that instance, the remainder of the discussions were quite straightforward, and responses came in a reasonable time frame. I appreciate that they didn’t rush me and allowed questions, which helped me get comfortable with the software overall. While that one moment was a little frustrating, it didn’t ruin my overall perception of the support, which felt responsive and generally user-friendly, contributing well to my learning curve.