Generally clear, but some points felt a bit fuzzy
I found the training and onboarding process to be mostly clear, which made it easier for me to get started with the software. The step-by-step explanations during the initial walkthrough helped me understand how to use key features like the calling tools and database. However, some aspects, particularly around configuring the dialer settings, were not as clearly presented and took extra time to figure out. The updates explained during onboarding were useful, but I wished the documentation included a few more practical examples to clarify certain workflows. Overall, I appreciated the pace and detail in explaining most sections, and it gave me a decent foundation to build upon. Still, I think there's room for improvement in addressing some of the more nuanced configurations. The telephonic support later helped clarify some of these points, though I had to spend some time getting through common questions first. All told, the onboarding was a positive start, but with small gaps that caused me to pause and seek additional help.