Generally clear and helpful, though some terms confused me
I found the support and communication to be quite helpful overall, but I had some trouble with the wording and labels in the software interface. Right from the start, the support team was responsive and friendly whenever I reached out. However, the naming conventions used in parts of the dashboard and database features didn’t always match what I expected. Some labels were a bit technical or unusual, which made it slightly harder to quickly understand what each function was for. For example, certain buttons in the dialer seemed generic and I wasn’t 100% sure if I was clicking on the right call mode. That said, the training materials did clarify some of these terms later on, and once I got used to the vocabulary, things felt smoother. The explanation quality was good, but the initial mismatch in language from the software could trip up newcomers like me. Still, I appreciate how the communication stayed patient and supportive throughout my learning curve.