Gave it my time, now I feel reasonably ready
I didn't start off feeling confident with the onboarding training, partly because the software has many features that needed understanding over time. The training sessions were detailed enough, though sometimes felt a bit overwhelming at first. But I stuck with it, regularly revisiting the modules and practicing with the dialer and database features. By the end of the training, I felt I knew enough to use the software effectively, though I'm aware there's always more to learn given the software’s complexity. What helped was the clear step-by-step onboarding flow, which made it easier to track progress. The telephonic support was occasionally slow to respond but when available, it clarified most doubts. Importantly, the invoicing and payment process was straightforward and hassle-free, removing any worries about subscriptions or renewals. I wouldn't say I’m an expert now, but the effort I put in definitely paid off, and I feel more confident to operate independently with the software.