gave decent support but confidence level wasn't great
So overall, the support service was okay. They did pick up my calls, answered my queries mostly, which was fine. The database feature has some potential and the dialer worked at basic levels. However, I found it a bit hard to get clear instructions when problems came up, often going in circles with different explanations. Onboarding felt confusing at times with unclear guidance which left me a bit unsure. The invoicing system was straightforward but the telephonic support lacked a bit of assurance and sometimes I doubted whether they fully understood my issues. The automatic updates brought some glitches initially, and I was hoping those would be smoother. So while one thing that went well was me finally getting a working dialer feature, the overall confidence I had in support was not strong. It's kind of important for remote work software to have that clear trust, and sadly that wasn’t quite there by the end of my experience.