Gained basics but wished for more detailed guidance
Reflecting on my initial weeks with WFHI’s training and onboarding, I felt moderately confident but also aware that certain topics were underexplained. The initial onboarding flow took me through the essentials smoothly, from signing up and setting up the database to getting a handle on the dialer tool. The training sessions covered the core software features, which helped me start using the tools effectively. That said, some of the finer points related to customization and optimizing workflows were only lightly touched upon or skipped. I was left to figure out some functions through trial and error after finishing the main modules. Over time, this has meant I’m still exploring how to best integrate the system into my personal setup, rather than feeling fully ready by the end of training. Overall, the foundation is solid, but more time on advanced usage would have boosted my confidence a lot more.