Functionality ok, but missing some features I expected
I’ve been using the WFHI software for a few weeks now, and on a daily basis it mostly does what I need it to do. The calling tools and dialer are quite reliable once you’ve got them set up. However, the sales side of things felt a bit undercooked when I was comparing what was promised in the pre-purchase info versus the actual tools available. Day to day, the database functions well enough, but I noticed there’s no easy way to export some of the data in the reports, which is disappointing. It’s not a deal-breaker, but I expected a bit more flexibility in handling workflow data. Support and communication were decent, though it feels like a continual back and forth because some features don’t have detailed guides, so you’re left figuring things out. That said, the invoicing process was smooth and I never encountered a billing disruption. One thing I keep coming back to is how the software could benefit from a few more integrations with external apps because right now it’s a bit isolated in its functionality. If those missing pieces were added, this would be a much more comprehensive package. But overall, it's stable and decent for managing remote workflows, which is what I wanted. I’ll keep using it, hoping for enhancements to fill these gaps.