Frustration zyada, par support thoda theek hai
Maine pehle jo software use kiya tha, uske comparison mein WFHI ka support experience kuch khaas nahi tha. Jab main kisi issue ke baare mein baat karne ke liye call karti thi, toh response time kaafi slow tha, aur samjhaane mein clarity nahi milti thi. Matlab, support team se baatein karte hue lagta tha ki woh zyada samjh nahi pa rahe hain meri problem ko. Onboarding flow thoda confusing tha, aur agar koi confusion hota toh solution milna mushkil tha. Lekin, agar baat karu ek positive cheez ki, toh automatic updates timely aate the aur database feature kaafi achhi tarah se kaam karta tha. Toh database manage karne mein koi takleef nahi hui, jo ek badi baat hai. Lekin overall, wait karna aur baar baar explain karna thoda irritating tha. Mujhe lagta hai WFHI ko apni telephonic support mein thoda improvement karna chahiye, taak ki users ko better experience mile. Agar support zyada behtar hota toh main shayad zyada khush hoti. Par abhi ke liye lagta hai kuch karna padega jab tak ye thoda aur improve nahi hota.