Frustration zyada hui, support mein wait aur repeat karna pada
Mujhe lagta hai ki support ki taraf se communication thodi slow thi aur waste time ho gaya. Jab main pehli baar contact kiya, toh mujhe detail samjhani padi apni problem ke baare mein. Uske baad agent ne bola ki woh check karke call karenge. Par mujhe kuch der tak wait karna pada, bina update ke. Phir jab dusri baar support ke saath baat hui, to mujhe wahi baate repeat karni padi jo pehli baar batai thi, matlab pehle wale agent se koi transfer information nahin hui. Fir jab finally samasya ka solution mila, wo bhi thoda incomplete tha, mujhe phir se database aur dialer ka setup check karna pada kyunki kuch feature kaam nahi kar raha tha smoothly. Dialer mein call drop hone ke problem ko lekar support ko baar baar batana pada. Telephonic assistance ki baat karoon toh wait zyada thi aur har baar thoda alag tarika laga samasya ko address karne ka, isliye mujhe lagta hai ki internal coordination mein thoda issue tha. Sign-up aur payment process mein koi problem nahi hui, invoice properly aayi, par support process mein itna repetition aur waiting se time barbaad hua. Overall, frustration zyada hui kyunki main expect karta tha ki jab support mile toh wo jyada smooth aur rapid hoga. Agar ye cheezein improve ho jaayein toh accha rahega.