2 out of 52 of 5Verified purchaseSupport and communication
Frustration with support, yet one thing was decent
I found the telephonic support quite frustrating this time. It felt like I was getting the runaround instead of straightforward answers. They did help me understand the database feature better, which I appreciate, but the overall communication was slow. I’m not sure if I'll want to call again soon, especially if I hit another issue that requires urgent attention. The sign-up process was smooth enough though, which I guess was a small positive from my experience. Still, when you’re paying for support, a bit more clarity and speed would be welcome. I'd hesitate before relying on their help next time, as it left me with some doubts about the responsiveness and effectiveness of their support system.