Frustration with payment support, felt ignored
I signed up expecting a smooth billing process, but honestly, I was pretty disappointed with the responsiveness of the team. When I had a question about how my invoice was generated, it took multiple calls and emails to get a somewhat useful reply. I will say, the initial payment system itself worked as expected, so credit where it’s due. Beyond that, every attempt to understand fees or request clarifications seemed to drag on. It felt like the support team was stretched too thin or not too concerned with quick follow-ups. I kept going back to the same issue because I wasn’t getting clear answers, which added to the irritation. It was frustrating because other parts of the service seemed promising, but the billing confusion and lack of helpfulness really stood out. If at least their responses had come quicker or been clearer, I might have been more patient. So yeah, the payment platform is okay, but the human side of billing support could definitely improve.