Frustration throughout, mostly because of repeated waits
From the moment I signed up, I felt caught in a loop of waiting and repeating the same information over and over. The onboarding process was not smooth at all. I had to call support multiple times only to get transferred or put on hold without any clear resolution. Their telephonic assistance seemed rushed and lacked clarity, which made me spend more time explaining my setup issues than actually fixing them. Although the software itself seemed okay, the repeated delays in getting the dialer properly configured left me disappointed. Every time I thought a problem was solved, new glitches popped up, making the database usage frustrating. The invoicing and payment process was the only part that didn’t cause much headache – transactions were clear and the explanation at sign-up was straightforward. But overall, the experience was marred by time lost waiting and explaining the same issues rather than moving forward properly.