Frustration thoda zyada hua support ke saath, samajh nahi aa raha
Main soch rahi thi ki support thoda responsive hoga, par kaafi time laga kisi meaningful response aane mein. Jab se sign-up kiya tha, queries poochti rahi par ekdum prompt answers nahi mile. Kabhi kabhi messages ko ignore kiya jata ya toh generic responses milte, jo problem ko solve nahi karte. Lekin ek positive cheez ye thi ki finally phone par baat karne par relation thoda better hua because samjha kar friendly tone maintain ki thi. Phir bhi lagta hai ki communication ko better banana chahiye, specially live chat ya call support mein delays kum ho. Matlab support team ki intentions achhi lag rahi thi but execution mein thodi problems thi. Half the time lag lag jaata jab wait karni padti aur fir feel hota ki shayad issue ko samajhne mein thoda struggle kar rahe hain. Overall itna bura nahi tha, but definitely needed zyada proactive aur timely responses.