Frustration set in quickly, mainly when things fell apart unexpectedly
I was initially hopeful when signing up for the software because the onboarding seemed straightforward and the training promised efficient handling of remote workflows. However, I soon encountered issues that the software did not handle well, especially when a scheduled update caused the calling tools to freeze during a busy part of my day. Worse still, calling support felt slow and unhelpful when I called to ask for assistance; I was placed on hold and transferred multiple times with no clear resolution. I guess the invoice and payment processes were smooth enough, and signing up wasn't difficult, but overall, these positives were overshadowed by how the system failed to recover gracefully or respond promptly during critical moments. It left me feeling that recurring software glitches and poor customer service overshadow any of its better features, making it hard to confidently recommend the platform to others like me.