Frustration set in early, probably due to onboarding delays
Getting started with the WFHI training was surprisingly slow, and it really tested my patience. I remember waiting hours just for the initial system setup to complete, and that was a key moment when frustrations began. After that, the onboarding flow felt convoluted, with multiple steps that didn't seem fully explained or streamlined. I struggled to understand how to properly use the dialer, and the training materials lacked clarity on some core functionalities. The call tools, which are supposed to simplify daily workflows, were confusing at best during that early period. What made it worse was the absence of prompt telephonic support when I encountered issues. It seemed like every attempt to get assistance led to more delays. The invoicing and payment process itself wasn't the issue; it was mainly the software and training pace that didn't match my expectations. Overall, the experience left me feeling that the product wasn't quite ready for efficient usage, especially at the start. If only the onboarding had been faster, I might have persisted more.