Frustration over finding the right cheeze
I was hoping the sales and pre-purchase stuff would be straightforward, but honestly, I found it kind of a maze. Trying to locate exactly what I needed in the software and training options was tougher than I thought. The sign-up process was okay, I guess, and I appreciated the automatic updates that seemed to work smoothly, but the rest left me puzzled. Getting through the onboarding flow to understand the calling tools or the dialer was slow because the database feature wasn't that intuitive to me at first. Telephonic support was available, but I felt like each time I called, I had to explain my situation all over again. Billing and invoicing were fairly standard, nothing particularly impressive. I think the software has potential, but it took me way longer than expected just to figure out what product was suitable. I wish the initial guidance and sales information were clearer and more accessible, especially since everything else around it was fine enough, but not good enough to make me confident yet.