Frustration mounting over daily support letdowns
I have been using the WFHI software and calling tools daily for some weeks now, and honestly, my patience is wearing thin. The telephonic support promised quick resolutions, but the responses often felt like déjà vu—same explanations over and over without real progress. At least the automatic updates happen without issues, keeping the software somewhat stable, but that’s just a small comfort. Every time I encountered a problem with the dialer or database syncing, I had to explain the issue anew, even though I’d already described it in a previous call. It’s exhausting and time-consuming. Onboarding initially seemed straightforward, but the follow-ups rarely matched my expectations of prompt support. Billing and payment processes were fine, nothing wrong there; the invoices came as expected and the process was clear. However, the everyday communication and support left me feeling ignored rather than assisted. This is not the type of user experience I expected when signing up for a professional tool. If they could improve their ongoing support interactions, maybe things would be better, but as it stands, I feel stuck dealing with the same issues repeatedly without satisfactory help.