Frustration jyada hui while onboarding process
Mujhe pura software aur training samajhne mein bahut dikkat hui aur honestly itna explanation nahi mila jitna expect kar rahi thi. Onboarding flow itna clear nahi tha, itne saare steps hote hue bhi mujhe bohot zyada cheezein khud se samajhni padhi. Training sessions bhi thode generic lage, jaise specific workflows ya dialer ka use kaise karna hai woh properly cover nahi hua. Main koshish kar rahi thi ki database feature ka bhi sahi use karoon, par proper guidance nahi thi ispe. Dialer tools aur calling software mein bhi kaafi confusion hui, especially calls ko manage karne mein. Automatic updates toh hote the, par mujhe pata hi nahi chala kab kuch change hua, kyunki woh bhi properly explain nahi kiya gaya tha. Support team ko call bhi kiya, par unka response time itna lamba tha ki mera frustration aur badh gaya. Sign-up aur invoicing process thoda simple tha par overall experience disappoint karne wala tha, kyunki jitna smooth onboarding expect kar rahi thi utna nahi mila. Mujhe laga tha ki training ke through sab kuch smoothly guide kiya jayega lekin zyada tar cheezein mujhe khud hi work out karni padhi. Agar onboarding aur training thodi clear aur structured hoti toh shayad main zyada acha feel karti.