Frustration grows despite decent support steps
The support experience was a mixed bag. On one hand, the contact center’s representatives tried to guide me patiently through the issues I faced during setup, and the order of steps they suggested was generally logical. It felt like they had a clear process mapped out, which was encouraging during a frustrating period. However, what bothered me was the lack of proactive explanations or anticipation of common pain points, which meant I was often reminded to repeat tasks I had already tried or waited longer than expected due to back-and-forth calls. While I appreciate that the team was courteous and willing to spend time talking through problems, the overall communication felt reactive rather than streamlined. The steps were sensible but execution seemed disjointed for my experience, which left me feeling a bit stuck as I hoped for quicker resolution and more efficient interaction.