Frustration grew with too much back and forth
I had a mixed experience that left me frustrated by the end. On one hand, the people on the sales and sign-up side seemed willing to help. But I found myself repeating information multiple times and waiting on calls longer than I expected. Each step of the onboarding seemed to loop back to previous points without moving forward quickly. The initial explanations provided were somewhat vague, which meant I had to ask again to get clarity. While the database and dialer setup might have been straightforward for some, I found myself stuck needing assistance repeatedly. The support calls didn't always connect me immediately to someone who could answer my specific questions. On the plus side, the invoicing and payment processes were clean and uncomplicated when I finally got there. Still, the delays and repetition during the pre-purchase and initial phases were enough to put me off from continuing. The feeling was that the system did not quite fit with my pace or style from the start.