Frustration grew because daily support kept missing the mark
From the start, I thought I could get help easily if I faced any issues during using the software daily, but it didn’t turn out that way. The telephonic support team was often unavailable or slow to respond, which meant when I called about problems in the dialer or database features not syncing properly, I was left waiting without clear updates. Each day seemed to bring a new technical glitch or something that made the workflow harder rather than smoother, and I couldn’t get consistent guidance from the support side. Training also felt like it didn’t cover the changes applied by automatic updates later on, leaving me confused about some new options. Even the process of invoicing was a hassle; the billing info wasn’t explained well, so I had to spend extra time just figuring that out. Over the week, it became clear that support communication was the biggest bottleneck, and it really affected my experience negatively. I wished for clearer, more reliable assistance throughout so I wouldn’t have to struggle figuring out issues on my own while trying to manage my tasks. It just didn’t work for me in the long run because of this repeated lack of practical day-to-day support and follow-through with problems. I’m quite disappointed given what I hoped the software and training would deliver overall.