Frustration grew as order felt random
When I first started the sales and pre-purchase process, I was hopeful the steps would be laid out in a logical order that would guide me from signing up to fully understanding the product. However, the flow felt disjointed and often jumped between stages without clear reasoning, which was quite confusing. While I appreciated the initial sign-up was straightforward enough, the subsequent onboarding between software access and training seemed scattered. It sometimes felt like I was missing something vital before moving on, especially with the database features and calling tools. Looking back, the automatic updates did keep the system current, which was a small relief amid the confusion. Overall, the sequence didn't inspire much confidence, and I found myself wondering if a simpler, more linear process would have been better. Since it has been some time now, I realize the system might suit others more, but for me, that initial order of steps felt poorly designed and frustrating overall.