Frustration from the onboarding process going wrong
The whole training and onboarding process felt very difficult and frustrating to me. I quickly realized that when something went wrong, like missing steps in setting up the database or dialer, the system didn’t really help me fix it. Though there was some support available, the guidance was too slow and delays stretched into days. I had hoped the training would walk me through these issues, but it felt generic and not very practical when I needed help. The automatic updates sometimes caused features to glitch and the telephonic support was often busy or unclear, which only made me more stressed than prepared. Payment and invoicing were straightforward, but the rest just felt like I was left to figure out most things on my own. The database feature did not integrate smoothly with my existing workflow, and the dialer was complicated to use with no prompt troubleshooting. It seemed like the platform was meant to be simple, but I ended up spending too much time stuck, which slowed me down. Overall, this whole experience has left me very disappointed with how the training handled setbacks.