Frustration from start to finish
I found the whole billing and payment process with WFHI software quite disappointing. It began during the sign-up phase where I expected clearer invoicing details, but the information given was confusing and lacked transparency. The payment system itself had glitches; sometimes the payment would not register even after confirmation, which added to my frustration. I had to contact support multiple times, but although they were polite, the issue persisted longer than I thought reasonable. Despite the assurance of automatic updates, the invoicing interface remained complicated and not user-friendly, making it hard for me to keep track of my payments properly. I worry about needing help again next time because this experience was far from smooth. Having good telephonic support is critical, especially when the software should make managing payments seamless, but it felt like the process was something I had to battle through rather than a straightforward task. At this point, I am reluctant to continue with such a system if it means facing similar problems repeatedly. Overall, this has left me very frustrated and disappointed with the product's handling of the billing flow, which I hoped would be one of the easier aspects.