Frustration due to repeated waiting during onboarding
I felt pretty frustrated during the onboarding and training process because there was a lot of repetition and waiting involved. When I was trying to set up the calling tools and dialer, I found myself revisiting the same modules multiple times without getting clear new information. The automatic updates seemed to stall some parts of the workflow I was supposed to set up, which made the training drag on longer than I expected. The database setup also took a lot more time than promised because the material wasn't always clear, causing delays in progress. On the plus side, the telephonic support was there when I called, though the resolution time could have been faster. Overall, the process felt like it could have been smoother with less redundancy and better pacing, so I ended up disappointed even though I did appreciate the availability of help when I needed it.