Frustration built when the process went sideways
I was initially optimistic about trying the software and training package because it seemed like a solid way to get started with remote workflows. The sign-up and payment went fine, so I expected at least a smooth onboarding process. Unfortunately, things went wrong early on when the calling tool wouldn't integrate properly with my existing equipment. I tried reaching support via phone and email, which was responsive but didn't resolve the core issues in a timely manner. While I appreciate that glitches can happen with software, the crucial moment where it clicked for me instead was realizing the system just wasn’t compatible with my setup, and my attempts to fix it felt increasingly frustrating. I wanted a straightforward solution to start working quickly, but instead, it dragged on with no resolution. In the end, the software just didn’t work as I’d hoped for my particular needs, and that left me pretty dissatisfied.