Frustratingly unhelpful experience all around
I have to say that my entire experience with WFHI's support and communication was disappointing to the point where I doubt I’ll seek help from them again. From the beginning, the telephonic support did not live up to what I expected; calls were often dropped, and when connected, the responses were vague and unhelpful. The software itself did not behave reliably during the daily use, with the dialer freezing randomly which disrupted my workflow. Attempting to get answers or assistance felt like a waste of time, as the hotline seemed overwhelmed and agents were unable to provide clear guidance. Even though automatic updates happen, they never resolved the persistent bugs I encountered. The onboarding flow suggested a smooth start, but it quickly became apparent that the training and support weren't sufficient to address the real-world problems. I had hoped that paying for the software and trainings would mean dependable help when needed, but that was not the case. Overall, the support system felt broken and unreliable, making the whole experience very frustrating and not worth continuing if you rely heavily on good communication and quick fixes.