frustratingly slow and repetitive sales process
You really need to rethink how your sales and pre-purchase process works. From the start, I felt like I was being passed back and forth between the team without any resolution. Every call felt like a repeat of the previous one; I had to explain my requirements again multiple times. Wait times before getting a hold of anyone were long and I sometimes had to send multiple emails before getting a response. It’s exhausting and it gives off the impression that you don’t value potential customers’ time. On the plus side, when I did get in touch, the person on the other end seemed knowledgeable enough. However, this kindness doesn’t outweigh the overall inefficiency I experienced. If you could streamline your onboarding communication and reduce the number of duplicated questions, this process would feel a lot more welcoming. Right now, it honestly felt slow and repetitive and that made me question if this was the right choice, which is not a good start for such an important decision.