Frustratingly inconsistent after the first try
Initially, everything seemed okay right after signing up and going through the first steps of onboarding. But as days passed, the software felt less reliable. The dialer wouldn't always connect as promised, and sometimes the database wouldn't update properly with new entries. Auto-updates occasionally disrupted my workflow instead of helping. The support line was responsive early on, which I’ll give them credit for, but repeat calls became necessary to address ongoing glitches. It’s tiring going over the same issues again and again, hoping for a fix that doesn’t come. The invoicing and payment stuff worked fine, but that alone doesn't compensate for the day-to-day struggles using the software as intended.