Frustratingly haphazard steps, not sensibly ordered
Honestly, the support sequence left me tired even after just trying to follow it once. Every time I called customer help, the instructions came in a jumbled order that didn't seem logical or easy to track. Instead of smoothly guiding me through the setup of the software or the database feature, I was told contradictory things or asked to repeat steps I had just completed. This backward and forward caused needless confusion and made me question whether the next step was really the one I should do. The telephonic support, while polite, didn’t make the process feel more straightforward or efficient. Even the training felt rushed and disorganized, which is unfortunate since understanding the calling tools and dialer is crucial to the full experience. Of course, the invoicing process and automatic updates ran without issue, but those parts alone don’t balance out a support experience that felt scattered and not put in a proper running order. Being weary of explaining myself again and again to get fairly basic help isn’t what I expected when I signed up.