Frustratingly difficult to find what I needed
I had hoped the WFHI software would streamline my workflow, but the onboarding flow felt unnecessarily complicated. When I tried to locate the calling tools within the dashboard, I had to click through multiple menus, and the search function only gave vague results. The database feature was not intuitive at all, making me spend way more time than anticipated just trying to locate simple records. What disappointed me further was that the telephonic support was often unreachable, or when connected, the assistance was minimal and sometimes circular in communication. On the plus side, automatic updates did roll out smoothly without interrupting my usage, which was one small bright spot in this experience. However, the overall sign-up and invoicing process felt less transparent than I expected, and it took me a while to understand the payment steps completely. Given these issues, setting up the remote workflows I planned was more of a hassle than a help. I really wanted a straightforward, easy-to-use platform, but instead found myself bogged down in navigation and unclear support paths. I had hoped this process would be smoother especially since it is a paid software solution.