Frustratingly Confusing Support System
Overall, I found using WFHI’s support and help system to be quite difficult. The first problem was that I wasted a lot of time trying to find the specific information I needed about the software features and how to resolve some errors I encountered. Their documentation was not very detailed or well-organized, which made the search frustrating. On the plus side, once I finally reached telephonic support, the person was polite and tried to assist, but the wait times felt too long. Communication felt scattered as I was often redirected to different resources without clear guidance, which made the entire support experience feel exhausting rather than helpful. I expected smoother access to answers especially since onboarding and training were supposedly included, but I had to keep calling and browsing through emails to get any clarity. This process did not help me move ahead quickly with setting up the dialer and managing the database effectively. The automated updates also caused confusion because the changelogs were vague, so I struggled to understand what was actually new or fixed. I’d say the whole experience felt like a maze with poor signposts along the way.