Frustrating Waits Made Me Doubt Their Responsiveness
When I started the onboarding process with WFHI’s training sessions, I was hopeful but quickly unsure. The initial setup steps were clear enough, but when I sought help through their support, the responsiveness was noticeably lacking. I did appreciate that some basic questions were answered, but often I was left waiting or getting delayed replies that barely addressed my issues. The onboarding flow moved slower than I expected because of that, and it made me question if I was going about this the right way. I wish the team had been more consistently present during those early phases rather than just sporadically answering. It's hard to tell if this is typical or just my experience. The software itself seems fine to use once past this point, but my confidence was shaken by how the communications were handled. I’m hesitant about continuing without some better support soon.