Frustrating to find info but decent support helped
I felt pretty frustrated while trying to find the exact training materials I needed to get going with the software. The layout of the training resources was not as user-friendly as I would have hoped, making it hard to locate certain instructions about the dialer and calling tools when I needed them. This caused some unnecessary delays in my onboarding process. That said, once I did reach out to telephonic support, they were quite helpful and patiently guided me through the steps. The invoicing and payment system was simpler to understand compared to the training resources, which was a relief. Automatic updates seemed to arrive without any trouble, so I didn’t have to worry about manual installations. While the overall experience left me with mixed feelings, I recognize the effort made to assist and improve clarity. I believe if the training materials were more streamlined, my initial frustration could have been avoided, making the onboarding experience smoother. Despite these hiccups, I have appreciated the support team’s responsiveness and the software’s generally efficient design, which keeps me using it.