Frustrating to find help but some answers were clear
I found navigating WFHI’s support a bit frustrating at first because it wasn’t always easy to locate answers to my specific questions. The support documentation was there, but somewhat scattered, which meant I spent a lot of time searching through different pages and emails. However, once I managed to get through the maze, the telephonic support was decent and informative. It helped clarify some doubts about the dialer integration and database syncing that the online resources barely touched. Payment and invoice processes were understandable once explained, although those explanations took some effort to find. I guess the downside is the time it took me to find help initially, but I will grant that once you’re connected to the right support, they do try to be helpful in a timely manner. Overall, I feel the design of the support system could be more user-friendly, making it easier to find what you need first time around.