Frustrating support compared to what I was used to
I found the telephonic support from WFHI less helpful than other services I have used previously. Calls often involved waiting longer than I expected, and explanations were sometimes vague rather than clear, making troubleshooting more complicated than necessary. The software itself includes many useful features, like automatic updates and the calling tools, but when I needed assistance to understand them better, the support felt lacking in depth. The invoicing and payment process was straightforward, which I appreciated, but the overall communication did not inspire confidence. I expected more detailed guidance during onboarding too, which was quite generic in parts. While the software capabilities are decent, the support experience felt quite frustrating and inefficient compared to solutions I’m familiar with, and that impacted my impression of the service significantly.