Frustrating start due to slow support
I felt quite frustrated during the initial phase because it took longer than expected to get everything up and running. The telephonic support, while generally polite, was slow to respond and I often had to wait on hold for extended periods. This delay made it difficult to use the calling tools effectively right away. The training materials were adequate, but without timely support, it was harder to grasp some features quickly. Setting up the database feature also took more time since I didn’t get immediate assistance when problems came up. On the positive side, signing up and the invoicing process were straightforward and clear, which was one aspect that worked well. Still, the lag in support responses overshadowed the otherwise decent software capabilities and made me question if using the platform was worthwhile over the short term. Hopefully, future improvements will speed up communication and make onboarding less cumbersome for new users like me.