Frustrating sequence in support left me hesitant
I often felt uneasy because the support steps seemed out of sequence and not tailored to what I needed at the moment. Although telephonic help was available, the guidance given often jumped from one topic to another without completing the prior explanation, which made it difficult for me to follow through in a practical way. The training sessions seemed more general and not sufficiently aligned with the actual software interface updates I was using. While the invoices and payment process functioned without error, the behind-the-scenes explanations left gaps in my understanding. Especially when dealing with the dialer functionality, the order in which information was provided was not logical for me, which made troubleshooting more time-consuming. I recognize that some users might find this approach acceptable, but for me, it significantly affected how effectively I could use the system.