Frustrating onboarding that wasted too much time
I had high hopes that the training and onboarding would set me up for success quickly, but it dragged on much longer than I'd expected. The initial setup process was confusing right from the start, and trying to understand the software features felt like a slog. I was ready to use the database and dialer tools but kept running into problems that the training didn’t clarify well. It took several attempts to figure out how automatic updates worked and how to navigate the calling tools properly. The telephonic support was available but didn’t really give me the answers I needed the first time I called. Because of that, I spent a lot of time stuck waiting and re-learning things that should have been more straightforward. Signing up and invoicing was at least clear, but that barely helped with the overall hassle of getting going. In the end, I felt like the whole experience was a waste of time instead of helping me work smoothly from home.