Frustrating Manual Support Parts Stand Out
The support was generally helpful, but honestly, I found myself having to figure out quite a bit on my own, which was frustrating after asking multiple times. The automated updates worked fine, but when it came to understanding how to best use the calling tools or deal with invoicing questions, the guidance was patchy at best. I had to piece together information from different sources instead of having a straightforward walkthrough, which made me feel like I was repeating myself when contacting support. While the training was decent, when problems arose, it wasn’t always clear how to get quick answers. It’s like the system works well if you already know the ropes, but for newcomers, it can be a trial to sort out details without clearer, step-by-step assistance. I’m tired of explaining the same issues repeatedly and wish there was a better way to get everything resolved on first contact.