Frustrating experience with no good support
I found the entire support experience to be disappointing and tiresome. From the moment I encountered issues, communication felt slow and repetitive. Whenever I called seeking help, I had to repeat the same problem multiple times to different agents, which was frustrating. The waiting times were long, often leaving me on hold with no clear indication of when assistance would arrive. This significantly affected my ability to use the software effectively. The telephonic support didn’t seem to have adequate knowledge to quickly resolve the issues I faced in accessing the calling tools and dialer. Each conversation felt like starting from scratch without progress, causing a drain on my patience. There was a lack of clear follow-up, so I wasn’t confident if my concerns were truly being addressed. The whole process felt inefficient, and I found myself repeatedly explaining my situation without real improvement. It made the software less usable and hurt my trust in the assistance provided. Overall, the support communication was a negative experience that left me feeling stuck and unvalued as a customer. I expected more constructive engagement that could help me resolve my difficulties quickly. Unfortunately, that was not the case, and the delay and repetition was demotivating from start to finish.