Frustrating experience overall due to repeated calls and waiting
Initially, I was optimistic about the pre-purchase inquiry because the sales team seemed responsive. However, the communication dragged longer than I expected with repetitive information shared multiple times without clear answers. While the invoicing process was straightforward once I finally decided to proceed, the time spent on repeated calls waiting for confirmations became frustrating. The sign-up procedure was fairly simple, but the delay in receiving setup details impacted my onboarding schedule negatively. The software demo was okay and helped me understand the calling tools and database features adequately, but the sales experience marred my confidence. Telephonic support was helpful once the product was activated, which balanced some of my concerns. Overall, it felt I was spending a lot of time waiting and listening to similar explanations without much progress. While I appreciated that invoices were delivered and payments could be made without issues, the sales process improvement could significantly affect user experience in the future.