Frustrating experience mostly due to unclear support follow-up
Throughout my experience using the calling tools and the dialer, I found the day-to-day performance somewhat unreliable. It wasn’t that the initial setup went badly—in fact, the interface was easy enough to get past—but as the days went on, I kept encountering glitches and the response from telephonic support felt inconsistent. For example, one particular instance stands out where I had been waiting on a callback for over an hour to resolve what seemed like a simple database sync issue. Aside from that, the support calls often felt scripted, making the communication less helpful. The training also didn’t fully prepare me for these technical hiccups. I did appreciate that invoicing was straightforward and the automatic updates didn’t interrupt much of my work, but overall, the experience left me feeling hesitant to continue with the service. I believe there’s potential if these communication issues, particularly around ongoing support responsiveness, are addressed more robustly.