Frustrating experience, had to figure out mostly alone
I felt really frustrated because it seemed like most of the support and communication was left up to me to sort out without much help. The initial sign-up and software interface were fine, but when it came to getting answers or guidance on how to use specific tools like the dialer effectively, there was a lack of clear communication or proactive support. I often found myself googling solutions or experimenting on my own, which felt time-consuming and inefficient. There was some telephonic support, but it was inconsistent and I had to wait longer than I expected to get through. While the software itself had potential, figuring out workflows should not have been so challenging when there was supposed to be training and ongoing assistance. The one small positive was that the automatic updates didn’t break functionality often, but I still wished that support had been more accessible and less of a self-service effort. Ultimately, the feeling was one of abandonment, even if that wasn’t intended by the company.